Digital Home Advantage

Thank you for choosing DISH Network. This agreement (the"Agreement") sets forth the terms and conditions of the Digital Home Advantage promotion.
Contained in the Residential Customer Agreement provided to you in your
Receiver User's Guide and made available at www.dishnetwork.com.
YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE RECEIVED, READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING WITHOUT LIMITATION TERMS AND CONDITIONS.

• Your first bill will include charges for one month in advance as well as pro-rated charges for the current
month.
• You will see a $49.99 activation fee on your first bill. You will receive a $49.99 promotional credit on your first bill.
• If applicable (DHA18) – You will receive a $49.99 promotional credit on your first bill.
• If applicable (DHA18) - If you cancel within first 30 days of activation, you will be refunded/credited
your Activation Fee and your monthly programming charges, and you will not be subject to the
cancellation fee. Exceptions to the refund/credit include pay-per-view charges, video on demand charges,
lease upgrade fees and payments made to an installation technician at the time of installation.

• All payments for programming are non-refundable.
• You must maintain the minimum of, America’s Top 60, DishLATINO, or Great Wall TV
Package.
• Where available, your local channels can be included in your programming package as part of your Digital Home Advantage programming package at an additional $5.00 per month.
• The first receiver’s rental fee is included in your basic programming package price. There is an additional
$5.00 per month rental fee per receiver beyond the first for each Standard receiver or $6.00 per month
rental fee for each HD receiver beyond the first on your account.
• All equipment remains the property of DISH Network and must be returned within fifteen days of account
deactivation to DISH Network or you must pay an unreturned equipment fee which at a minimum is $100
per receiver.
• We have placed a $1.00 credit card hold on your credit card which will be removed within 3 to 7 business
days.
• Social Security Numbers are used to obtain credit scores and will not be released to third parties except for
verification and collection purposes or if required by governmental authorities.
• The Digital Home Advantage equipment and promotion comes with a standard warranty, which includes
24/7 tech support, Advance Exchange Repair ($14.95 shipping), and In-Home service trip charge (available
if a problem can not be solved over the phone)
• Account holder must be present at the time of installation.
• If you do not own the property, you will need to present written permission from your landlord to the
installer.
• DISH Network provides a 90-Day installation warranty.
• If you need to cancel or reschedule your installation DISH Network requests 24-hour advance notice.
• If applicable - HD receivers require a subscription to the DISH Network minimum programming service
of DishHD Bronze which is $49.99 per month (not including any promotions or mail in rebates). This programming may require a second dish antenna based on geographical location, provided at no charge at the time of initial installation. If you have an HD receiver and don’t subscribe to minimum HD programming you will be charged a $6.00 per month HD Enabling fee.

• If applicable - There is a monthly $5.98 DISH Network DVR Service fee for each DVR receiver and HD
DVR receiver. There is no charge for the DISH Network DVR Service if subscribing to America’s
“Everything” Pak, DishHD Platinum or Latino “Everything” Pak.
• If applicable - If you have ordered the HD DVR receiver, you have paid a non-refundable $199.99 lease
upgrade fee. There is a limit of one HD DVR receiver per account.
• If applicable – If you have signed up for HBO, Showtime, Cinemax or Starz, you will receive an
adjustment for the value of one movie service for three months (3 months free). After the 3-month
promotional period, the then-current programming price will apply. Adjustments are non-refundable.
• If applicable – If you choose to connect a dual-tuner DVR receiver to one TV only, a monthly $5.00
Additional Programming Access fee will be charged to your account for the second tuner in the receiver.
This fee will be waived on a monthly basis provided DISH Network confirms such receiver has been
continuously connected to your same land-based phone line.
• If applicable – If you subscribe to qualifying programming, submit a redemption form and a copy of your
bill with DISH Network services within 60 days of activation, and you will receive a $10.00 credit each
month for up to 10 consecutive months. You will forfeit any remaining credits in the case of a downgrade
from qualifying programming of America’s Top 60, DishLATINO, Great Wall TV, DishHD Bronze or
higher, or service disconnection prior to 10 months of credits. Redemption form can be found at
www.dishnetwork.com/100back
• If applicable – If you subscribe to qualifying DishHD programming, submit a redemption form and a copy of your bill with DISH Network services within 60 days of activation, and you will receive a $10.00 credit each month for up to 10 consecutive months. You will forfeit any remaining credits in the case of a
downgrade from qualifying programming of DishHD Bronze, or service disconnection prior to 10 months
of credits. Redemption form can be found at www.dishnetwork.com/100back
• If applicable (DHA18) – You have signed up for the Digital Home Advantage agreement plan. You will
receive DishHOME Protection Plan (over $105 value) for length of agreement at no charge if and where
available. If service is terminated there is a cancellation fee equal to $13.33 multiplied by the number of
months remaining in your agreement. At the end of agreement, you must call DISH Network to cancel
DHPP or $5.99 monthly charge will be applied for service.